TERMS AND CONDITIONS

By accessing this website, you agree to the following terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.therealfoodists.com website is provided solely for your personal use. You may not use this website for any commercial purpose.

Privacy and Security Policy

The Real Foodists part of Yofix Probiotics Ltd respects your privacy and your desire to understand how your information will be handled and used. This policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is important to us. The Real Foodists will ensure that all information protection and customer legislation standards are met when handling any of your personal information. To review the full policy, click here

Internet Security of Email Correspondence

The website also invites you to contact The Real Foodists via email, through the "Contact Us" page. Email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card information, through email.

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

How do we keep your information up to date?

We endeavour to keep all information we hold as accurate as possible and up to date. Please write to us at The Real Foodists, Thremhall Park, Start Hill, Bishop’s Stortford, CM22 7WE, UK. or email us on Hello@therealfoodists.com to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.

​Who at The Real Foodists can see your information?

Information submitted to us is available to The Real Foodists employees managing and using this information, but otherwise is kept confidential from other members of our staff.

Do we share your information with others?
We may need to pass your information on to others solely to enable us to provide you with the services you have requested from us or otherwise in connection with our relationship with you.

What do we do with your information?
We use your personal details to enable us to provide you with information you have requested from us or to provide you with marketing communications and information on products and or offers in the future that are likely to interest you. We may also use the information to improve the content and appearance of our website.

 

How can you stop receiving marketing communications from us?
If you wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us at The Real Foodists (insert address here) or email us on Hello@therealfoodists.com indicating this.

Telephone calls with us
At this time communications with The Real Foodists by telephone are not recorded

 

Data Protection legislation
We comply with the Data Protection Act 1998 in respect of any information we hold.

The Website
We may change The Real Foodists website and correct or update information at any time without notice. We do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

Liability and Indemnity
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above neither we nor any of our affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website. You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Jurisdiction
The website is controlled and operated in the UK. These Terms and Conditions are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website.

General
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

 

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PRIVACY POLICY

1. The Real Foodists part of Yofix Probiotics Ltd is commitment to your Privacy 

 

The Real Foodists respects your privacy and your desire to understand how your information will be handled and used. This policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is important to us. The Real Foodists will ensure that all information protection and customer legislation standards are met when handling any of your personal information.

References in this Privacy Policy to “we”, “us” and “The Real Foodists” are to The Real Foodists part of Yofix Probiotics, Thremhall Park, Start Hill, Bishop’s Stortford, CM22 7WE. UK.

 

2. What information do we collect and how do we use it? 

When you engage with The Real Foodists in a retail environment, on the telephone or online, we will collect as necessary information to ensure that we can fulfil your chosen service. You provide us with your information directly when you retail our products, sign up to our newsletter or register to take part in a promotion. The following are examples of information we collect from you:

 

  • Name

  • Email address

  • Postal address

  • Telephone and/or fax number

  • Date of birth

  • Demographic information

  • Future communication preferences

  • Telephone number

 

The following are examples of how we may use the information we collect:

 

Answer your questions or respond to your requests

  • Develop new services

  • Telephone you or send you email and/or postal messages with information about The Real Foodists products and other content we believe to be of interest to you

  • Develop and provide Marketing tailored to your interests

  • Allow you to participate in social sharing on our websites. 

 

3. Managing your Marketing Preferences

At any point that you interact with us, you may be given the opportunity to opt-in to receive The Real Foodists marketing communications. We will only send you marketing communications where you have consented to receive them. To ensure that you are still happy to hear from us we will check back every three years.

​If you have opted in to receive marketing communications from us you can manage your preferences by either emailing hello@therealfoodists.com (quoting “Security and Privacy Enquiry”), by phone on +44 (0) 1279 874 680 or by clicking on the unsubscribe link in the footer of any marketing emails that you receive from us.

It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.

​Please note that when you visit one of The Real Foodists retail partners in a third party location or participate in a retail promotion or event, our retail partners may also ask if you want to sign up to receive marketing communications directly from them about their events, products or services. If you provide your personal details to any of our retail partners, the use of that information will be governed by their privacy policy and cannot be managed through The Real Foodists. Please ask the relevant sales associate for details about their privacy policy and how you can manage your marketing communications preferences with them.

 

4. Using The Real Foodists Website. 

When you visit therealfoodists.com we collect information about your device to ensure we can continue to drive innovation and usability to improve your online experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Other cookies are used for analytical purposes which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site. For more information about how The Real Foodists uses cookies, please click here to refer to our Cookie Policy.

 

 5. How can you manage the information we hold about you? 

Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of, information that we hold about you, you are also entitled by law to make a data subject request. You can make a request by emailing us at: hello@therealfoodists.com Please note that we may need to exclude certain information as part of your request, for example in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.

​If you would like to contact The Real Foodists Data Protection Officer, please email hello@therealfoodists.com

 

6. How long will The Real Foodists keep my information?

​We are committed to keeping your personal information only for so long as is necessary or where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

​If you have signed up to receive The Real Foodists marketing communications, then we will only retain your information for as long as we have your consent to send you marketing. (See marketing Promotions above)

7. Contacting us. 

When you contact The Real Foodists through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback.

 

8. How will I know if this Privacy Policy changes? 

Should we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.

Any future changes to our Privacy Policy will be updated online at therealfoodists.com with the last date of update displayed below. We encourage you to periodically check this site to learn about the information that we collect use and share.

 

The Real Foodists Privacy Policy was last updated on December 2020.

 

COOKIES

What are cookies? Cookies are small data files which, are temporarily stored on your computer hard drive and provide information about your online movements and use of the internet. Cookies help to speed up the operation of the website, track your user experience, and gather valuable marketing information on website usage which allows us to constantly improve our service to you.

Cookies cannot harm your computer and do not contain any personal or private information.

The vast majority of web browsers accept cookies. However, you do have the ability to decline cookies by modifying the settings on your browser. If you do this please be aware that restricting or deleting cookies may impact on the functionality of the website.

For more information on cookies, please visit www.allaboutcookies.org which provides general information and how you can manage cookies on your computer.

Information about Google analytics and to opt out can be found here https://tools.google.com/dlpage/gaoptout

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Part of Yofix Probiotics Ltd.

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